When Calling 911:

Stay calm and speak clearly.

Give your exact address, apartment/unit number, and phone number you’re calling from.

• Briefly explain what’s happening:
• • – Is the person conscious and breathing?
  • – Are they bleeding?
  • – What caused the injury or illness?
  • – How many people are ill or injured?
  • – Is there any immediate danger (fire, smoke, electricity)?

While You Wait for Help:

• – Stay with the patient and keep them calm.
• – Do not move the patient unless they are in immediate danger.

• – Talk to and reassure the patient—your presence can make a big difference.

• – If possible, have someone flag down the ambulance.
• – Turn on outside lights and make sure your house number is visible.
• – Unlock your front door so responders can enter quickly.